Please read the terms & conditions carefully before placing any order on www.25thhourstore.com
25th Hour by Seda Oturan & Kemal Arda Gürdal is a company registered in Turkey with the name Yirmibeşinci Saat Tekstil ve Tasarım – Seda Oturan / Kemal Arda Gürdal Adi Ortaklığı Our registered address is Semsettin Gunaltay Caddesi 20, Esen Apartmani No: 11 Kat: 5, Bostanci, Istanbul. Our VAT/VD number is 9811299833.
We may modify the terms & conditions from time to time. If you do not agree to any change to the terms & conditions then you must immediately stop using the Site. Any changes made after you have placed an order will not affect your order unless we are required to make the change by law.
FREE DELIVERY FOR TURKEY
for other countries we apply the rates listed below
EUROPE – 15,00 €
Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
ASIA – zone 1 – 15,00 €
Afghanistan, Iran, Iraq, Kazakhstan, Kuwait, Libya, Pakistan, Russia, Syria, Turkmenistan, Ukraine
ASIA – zone 2 – 20,00 €
other countries not listed in ASIA – zone 1
AFRICA – zone 1 – 15,00 €
Egypt, Morocco, Tunisia
AFRICA – zone 2 – 20,00 €
other countries not listed in AFRICA – zone 1
AMERICAS (and other countries not listed) – 25,00 €
25th Hour insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point the responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by 25th Hour, and transfer of responsibility in the same way.
Payment can be made by PayPal Gateway, which allows you to use your credit card Visa, MasterCard, American Express even if you don’t have a PayPal account.
We do also give the option to pay with direct bank transfer, in this case the order will be kept ON HOLD until we get the transaction confirmation on our account.
Payment will be debited and cleared from your account upon despatch of your order by 25th Hour. You confirm that the credit/debit card this is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All debit/credit cards are subject to checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to 25th Hour by Seda Oturan & Kemal Arda Gürdal we will not be liable for any delay or non-delivery.
To make sure your shopping experience with 25th Hour is safe, simple and secure, uses Secure PAY PAL technology.
We take reasonable care, in so far as it is in our power to do so to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Site.
Items should be returned unused with all 25th Hour tags still attached. Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.
Where provided, packaging such as authenticity cards, dust bags, should be included with your return.
Please email firstname.lastname@example.org if any of your purchases have been delivered with 25th Hour tags.
All items returned should have a Return Merchandise Authorisation (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
To use some of the services or features of this Site you will need to register. When you register you are required to provide information about yourself that is true, accurate, current, and complete in all respects. If any of your registration information changes, then please notify us immediately at email@example.com Registration requirements may change from time to time. The account password you provide should be unique and kept secure, and you must notify 25th Hour immediately of any breach of security or unauthorised use of your account.
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Further, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
By making a purchase of merchandise you authorise us to perform credit checks and where 25th Hour deems necessary, to transmit or to obtain information(including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports(including credit reports for your spouse) to authenticate your identity, to validate your credit/debit card, to obtain credit/debit card authorisation and to authorize individual purchase transactions.
25th Hour reserves the right to restrict multiple quantities of any item being shipped to any one customer or postal address.
All order is subject to acceptance and availability and items in your shopping basket are not reserved and may be purchased by other customers.
If you have registered your email address for notification of the arrival of a specific product featured on the Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products which are in high demand will sell out during this period.
Please be advised that any orders made after 3PM Monday to Friday will be sent out the next day. And that any orders made over the week-end will be sent out on a Monday.
All our orders are sent by DHL and UPS. The delivery time will be approximately 6 working days.
Prices are shown in EURO (€) in the english side of the website and are inclusive of mandatory turkish taxes.
Prices are shown in TURKISH LIRAS (TL) in the turkish side of the website and are inclusive of the mandatory turkish taxes.
All prices and offers remain valid as advertised from time to time. Product prices are set at the beginning of each season using existing currency exchange rates.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchases and shipping costs only. Import duty or tax costs will be invoiced to you directly from the courier or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
We have made every effort to display as accurately as possible the colours of our products that appear on 25th Hour However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Lingerie bottoms and swimming costumes should be tried on over underwear
For any reason that you need to return your order then please email us with a request for a electronic returns label for Europe and Worldwide.
If you are based in the EU under the Consumer Protection (Distance Selling) Regulations 2000 (DSRs), you have the right to cancel your order with us, provided you give us written notice within 7 working days or receipt. Notice of contract cancellation under the DSRs must be given in writing to: Notice of Contact Cancellation, by email to: firstname.lastname@example.org
For orders cancelled under the DSRs, we will issue you with a full refund including the shipping cost. However, you will need to return the entire order to us by secure means to ensure it reaches us in good condition, at your own cost. Cancelled orders should be returned to:
Yirmibeşinci Saat Tekstil ve Tasarım – Seda Oturan / Kemal Arda Gürdal Adi Ortaklığı
Semsettin Gunaltay Caddesi 20, Esen Apartmani No: 11 Kat: 5, Bostanci, Istanbul
All items must be returned and unused in their original condition, from the original delivery country.
We recommend that you insure the return shipment as you are under a duty to take reasonable car of the good and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. Refunds will be issued within 7 days of us receiving your cancellation notice. If we do not receive the cancelled order back, we will arrange to have it collected from you at your cost.
Our free collections service is not available for orders cancelled under the DSRs.
Exchanges made to destinations outside Turkey will be processed for customs clearance and therefore any relevant import duty and tax charges will apply.